1. Start of Warranty: The product warranty period begins on the date of purchase. If the last day of the warranty period falls on a public holiday, the warranty period will end on the day following the holiday.

2. Replacement Warranty: If the product is replaced, the warranty period for the new product will be recalculated from the date of replacement.

3. Parts Warranty: The warranty period for parts replaced during repair will follow the remaining warranty period of the entire unit.

VI. Extended Warranty Service

The company offers extended warranty services for standard products. An extended warranty refers to the additional coverage period added to the standard warranty period. The available extended warranty durations and corresponding fees are as follows:

(a) One-year extended warranty: The fee is 20% of the product’s total purchase price.

(2) Two-year extended warranty: 50% of the product’s total purchase price.

Note: The total extended warranty period shall not exceed the initial warranty period of the corresponding product as specified above.

VII. Repair Guidelines

(1) If the product you purchased includes data storage functionality, please be sure to back up your personal data yourself before sending it in for repair or returning it, and thoroughly delete all data and personal information from the product. To ensure the security of your privacy, Sochi will completely erase all personal data and information from the product upon your request.Please note that Sochi shall not be liable for any damage to or loss of personal data that occurs during the repair process.

(2) Shipping Contents and Liability: When sending the product for repair, you need only return the defective product; do not include any other items not belonging to our company. If you choose to include other items, Sochi assumes no liability for any loss that may occur during shipping.

(3) Upon submission for repair, the product will undergo professional inspection by Soncci’s official after-sales service team. Once the fault is confirmed, a corresponding repair plan will be determined. Within the applicable period, you are entitled to repair, replacement, or a refund.If a replacement is provided, the replaced defective part becomes the property of Soncci. If no fault is detected, the product will be returned in its original condition. If the product does not meet warranty conditions and a fee is required, the Sochi After-Sales Customer Service Center will collect the repair fee after obtaining your consent and provide a repair report.

VIII. Exclusions from Warranty Coverage

(1) The product warranty period has expired.

(2) Failure to provide a clear, complete, and accurate product warranty card, sales receipt, or the host unit’s serial number (if applicable).

(3) Product identification information (such as barcodes or model numbers) has been altered, torn, or damaged.

(4) Damage caused by intentional acts or negligence, including damage resulting from abnormal usage environments or failure to follow the user manual.

(5) Fading, wear, and tear occurring during normal use, including natural wear and aging of the casing and connectors, as well as cosmetic dirt or blocked ports caused by dust accumulation.

(6) Malfunctions caused by the use of third-party products, software, or components.

(7) Any malfunction caused by unauthorized disassembly, repair, or modification.

(8) Malfunctions or damage caused by repairs, modifications, disassembly, or other actions performed by non-Soncci-authorized entities or personnel.

(9) Failures caused by force majeure (such as natural disasters including fire, earthquake, or flood), power surges, or improper maintenance.

(10) Obvious signs of human damage, such as damage to interfaces or slots caused by improper insertion or removal over an extended period.

(11) Performance failures resulting from improper storage, such as prolonged exposure to abnormal temperatures, humidity, or high-altitude environments.

(12) If the product you purchased has data storage capabilities, you must perform regular data backups. Data loss from the product, the recovery of lost data, or the recovery of data contained in any storage device are not covered by the warranty, including but not limited to the following situations:

1. Data loss or corruption resulting from service interruptions or delays caused by your network environment.

2. Data loss or damage caused by the use of unauthorized, non-standard, or non-publicly released software.

3. Any financial loss resulting from data loss or damage caused by virus infection, hacker attacks, or other malicious acts.

IX. Other Provisions

(1) This Service Policy is formulated in strict compliance with national laws and regulations. In the event of any conflict or inconsistency with national laws and regulations, the latter shall unconditionally serve as the final authority.

(2) This Service Policy may differ from the relevant after-sales service policies of the platform where the Soncci Official Store is located. In the event of any inconsistency between the two, the after-sales service policy stipulated by the platform shall take precedence.

(3) Soncci continuously monitors changes in national policies and will adjust and optimize this Service Policy at any time based on actual circumstances to better safeguard consumer rights and interests.

X. Contact Information

Phone: （+86）0755-28225577

WeChat: Official Account “Soncci” – “Contact Customer Service”

Official Website: “Contact Customer Service” section